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SOLUTIONS

Magic Service Desk is the number one NT service desk solution worldwide, scalable from the IT department through the enterprise. It is comprised of a fully browser-based service desk solution and requires no client software, other than a web browser, which most likely already is installed on every desktop. The service desk is highly and easily customizable; includes automated problem logging, tracking and escalation; crisis management tools; advanced knowledge management tools to find solutions; automated business rules and workflow; extensive built-in management reports as well as Crystal Reports from Crystal Decisions; and, end-user self service capabilities.

Service Desk - Enterprise Suite Core Functionality
Magic Enterprise Suite - Enhanced Functionality