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SOLUTIONS CONSULTING
Technology Client Consulting
RJR Innovations provide' leadership and expertise in developing the right solution architecture, workflows and integrations to enable the execution of the desired business processes and outcomes.
Business Rule Configuration
When your business processes have been defined, and the appropriate data is in place, RJR Innovations can then configure your solution by defining business rules that meet the needs of your organization.
Comprehensive Project Management
We offer a full range of project management services to ensure your solution is not a mass-market commodity, but a customized business solution.
Data Scrubbing
Our comprehensive implementation services involve a thorough review of the organization and its business processes. From this review, we produce a detailed definition of how the data should be represented within the RJR Innovations solution. Our experts rationalize data from many different sources and import it into the solution.
Integration Services
Based on the newly defined business processes and architect solutions, RJR Innovations provides integration services to develop seamless interfaces with HR systems, financial systems, catalog systems, service desk, and other corporate solutions.
Service Desk System Programming
RJR Innovations' real-time service desk integration marks a solid step toward the truly integrated enterprise. Our service desk system programming allows information to be integrated back into the asset repository in real time -as soon as a service desk call is engaged, and at key points throughout the life cycle of the ticket.
Discovery Tool Implementation
RJR Innovations offers services to deploy and support the Magic Desktop Automation Suite tool. We also integrate with many other industry leading tools in the marketplace, so organizations get continued value from their technology investments.
Customer Support
RJR Innovations prides itself on enabling organizations to maximize the use of their IT assets through their entire life cycle. Our services do not end once the solution is implemented. We offer a full range of options for maintaining agile IT operations over the long term. Our Customer Support services range from functional training to technical training to on-going operational support. Each program is geared toward providing end users, administrators, IT service providers, and outsourcers with the knowledge, confidence, and skills they need to deliver immediate value with our IT services and asset management solution.
User Training
Our user training focuses on how to optimize use of the RJR Innovations solution for business processes like change and problem management, billing/charge back management, software license management, contract management, and request management.
Administrator Training
Administrator training looks at how to configure the RJR Innovations solution from a security, report, access, and permissions perspective.
Database Training
This specialized training program focuses on how to use the RJR Innovations database to write reports and perform database maintenance.
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