Careers

ABOUT US

RJR Innovations brings people, processes and technology together to drive superior IT Service Management. Technically strong and business focused; RJR Innovations specializes in all aspects of delivering service and support solutions - from evaluation of business requirements, strategic planning and design, implementation and training, to service delivery and ongoing support. RJR Innovations recognizes today's business environment demands that mission-critical systems be accessible and operational around the clock. They understand the critical role IT plays in the operational management of a business and that most organizations could not develop, produce and sell products or services in an efficient, effective and competitive manner without their IT infrastructure.

RJR Innovations is proud of its commitment to 100% client satisfaction and draws upon years of experience in delivering solutions in a wide variety of industry sectors including; banking, insurance, telecommunications, high tech, higher education, government, healthcare, pharmaceuticals as well as the transportation industry. Many solution providers present clients with theory and concepts, but do not have the skills, practical tools or experience to move the initiative through detailed design and implementation. RJR Innovations partners with clients to move projects from concept to reality and their expert technical consultants work collaboratively with clients to help them embrace industry standard best practices that will enable them to:

• Align IT with other business processes
• Reduce IT costs
• Improve service delivery
• Increase overall productivity

Headquartered in Ottawa, Canada, RJR Innovations is a BMC Solution Partner dedicated to the implementation, service and support of the BMC Service Desk Express (Magic Service Desk Solution). With the success of over 500 client engagements to its credit, no other partner in the industry has more extensive experience in providing clients with service and support solutions to fit the unique needs of their business.

Professional Services
RJR Innovations' Professional Services team has years of experience implementing and training on Magic Service Desk Solutions. The team's credentials include:

• Seven technical team members fully certified on the latest versions of the Magic Service Desk
  
  
• Highly qualified experts on the implementation of Incident, Problem, Change, Configuration/Asset Management and Service Level Management modules
  
  
• Seven consultants certified in ITIL IT Service Management Essentials - Foundation Level (Best Practices for IT Service Management)
  
  
• Implementation and support of a client base of 500 + ranging from small and medium businesses to enterprise-level accounts
  
  
• Proven ability to achieve and maintain the highest level of customer satisfaction