Through PEOPLE, PROCESS and PRODUCT, RJR Innovations directly and indirectly impacts and contributes to an organizations Value Stream by enabling IT organizations to contribute to their organizations business objectives. Efficient Business Optimization and product utilization will contribute to an organizations decision-making process, thus contributing to an organizations core product.

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WHAT'S NEW

1 January 2009
RJR announces French Language Localization Kit for BMC SDE 9.8
RJR as an BMC Level 1 Partner has now made available a fully French translated Localization install for BMC Service Desk Express 9.8. The Localization,developed by RJR, is fully supported product by RJR Service Desk. For further information, including other language support, please contact your RJR Sales or Technical Account Manager at 613-233-1915 or email Sales@RJRinnovations.com.

1 January 2009
RJR Communication Manager now available for BMC 9.8
RJR Communication Manager provides an exclusive and unique functionality to your SDE product. This tool allows you to fully control user licensing and provide a messaging functionlity fully integrated within the SDE application. To view a data sheet, Click Here. For further information on upgrades or new purchase, please contact your RJR Sales Account Manager at 613-233-1915 or email Sales@RJRinnovations.com.

1 November 2008
RJR becomes exclusive reseller for "BlueLine Graphics CMDB Viewer for SDE" in Canada
RJR in Partnership with BlueLine Graphics has made a available "CMDB Viewer for SDE", a State of the Art CMDB Visualizion tool. View the following Screen Shots to review product functionality

• Out-of-box support for BMC Service Desk Express 9.2, 9.6 and up
• Out-of-box support for BMC Alignability for Service Desk Express
• Scalable to view tens of thousands of CIs and relationships in one single graph
• Taking database snapshots and building off-line views
• Change Calendar View
• Cross launching within SDE and CMDB Analyzer

02 Februrary 2008
RJR is now a BMC L1 Support Partner
BMC Software, recognizing RJR's unique Technical & Product Expertise, has certified RJR as a First Level (L1) Support Partner. As an L1 partner, RJR is now authorized to provide enhanced direct support and will continue to excel in the area of customer support for which RJR has become recognized. For more information, please contact your RJR Account Manager or email Sales@RJRinnovations.com